Is customer support free?
1. I don’t want to do my own HIPAA compliance program. Can I hire you to complete one for my organization?
Yes. The PrivaPlan Associates, Inc.® HIPAA consultants can provide help to get your organization in compliance with HIPAA, whether this is through telephone conferences with your organization or on-site visits. We can provide a complete HIPAA compliance package scalable to your needs. Please call 1-877-218-7707 to have a consultant create a personalized quote for you.
2. How does the PrivaPlan Privacy and Security Resource Kit save money?
By customizing a document template, such as a business associate agreement, and having a lawyer check your work, rather than having the lawyer draft the document "from scratch," you can save substantially on your legal bills. (As a matter of fact, if you can reduce your lawyer's billable time by two hours you will have paid for the PrivaPlan CD.) You can use PrivaPlan to train an existing member of your workforce in HIPAA privacy and security compliance, rather than hiring an outside expert, and your organization can therefore save substantially on salary and benefit costs. And, by managing your own compliance project, rather than hiring a consulting firm to do it for you, you can save tens of thousands of dollars in consulting fees.
3. How does the PrivaPlan Privacy and Security Resource Kit save time?
The PrivaPlan methodology has been carefully designed to avoid duplication of effort and wasted time. There are two different paths to choose when using our product, depending on what type of covered entity your organization is. PrivaPlan Stat starts physician practices with the first, fast, and simple steps that will get your company through the 10 most important steps in as little time as possible.
4. Who developed the PrivaPlan Privacy and Security Resource Kit?
The resource kit was developed by a team of people from a variety of backgrounds - each an expert in their chosen field. The synergy of the combined experience of professionals in a number of different fields allows for a unique approach to HIPAA compliance. To learn more about the backgrounds of the PrivaPlan contributors see the people behind PrivaPlan.
5. Do I have to pay a "per user" license fee to order any of your products on CD-ROM?
No. There is no "per user" fee. All members of the HIPAA compliance team within a single covered entity may use our products for the one-time license fee. Specific prices vary state to state. Please call our toll free number, 1-877-218-7707 to inquire or if you wish to order online, please click here.
6. Do I have to pay extra for product updates?
Yes. There is a nominal annual yearly subscription charge for updates that are issued and for continued customer support. The update fee varies according to the version of the product you have purchased. Call 1-877-218-7707 for more information.
7. Is the PrivaPlan Privacy and Security Resource Kit a HIPAA gap analysis tool?
The PrivaPlan Resource Kit contains a complete gap analysis component, but it also includes many other features, such as document templates. PrivaPlan is a complete solution for HIPAA privacy and security compliance. For more information about the contents of the PrivaPlan HIPAA compliance resource kit, visit our online store.
8. What sort of training and experience do I need in order to be able to use any of the PrivaPlan CD-ROM HIPAA products?
The only skills needed to use any of PrivaPlan’s CD-ROM HIPAA Products effectively are basic computer literacy and familiarity with programs such as Microsoft Word and Microsoft PowerPoint. No HIPAA knowledge or experience is required since the PrivaPlan methodology includes in-depth training for all compliance team members.
9. Is there any support available for the PrivaPlan Products?
Yes. Telephone support is available for installation problems, to report a suspected product defect, and for any other questions. You may call our toll-free number, 1-877-218-7707, from 9:00 AM to 12:00 PM, and 1:00 PM to 5:00 PM, MST, Monday-Friday. Email support is also available at support@privaplan.com. In addition, individual, fee-based, support is available from our HIPAA experts. To see more details on fee-based service offerings from PrivaPlan see our Services & Training page or call toll-free 1-877-218-7707.
10. Do you guarantee that I will be HIPAA compliant if I use the PrivaPlan Privacy and Security Resource Kit, or the NPI ToolKit?
No. While we have taken great pains to ensure that all PrivaPlan Privacy and Security Resource Kit, and the NPI ToolKit materials are useful and accurate, there is no express or implied warranty to this effect. Full compliance with HIPAA regulations for any given organization depends on factors that are beyond the control of PrivaPlan Associates, Inc®. Therefore, our end-user license agreement states clearly that our liability does not extend beyond refunding the purchase price of the PrivaPlan Resource Kit.
11. Have the PrivaPlan Privacy and Security Resource Kit materials been reviewed by a lawyer?
Yes. Several different law firms reviewed the PrivaPlan Privacy and Security Resource Kit. First, Faegre & Benson, PrivaPlan’s own law firm, has done a thorough review of the Resource Kit. In addition, PrivaPlan has been systematically reviewed by counsel for the California Medical Association, and by counsel for several other states. Additionally, legal counsel for a professional liability carrier reviewed PrivaPlan thoroughly prior to their suggesting it to their policy members as a HIPAA privacy solution. Furthermore, PrivPlan's general counsel is a noted HIPAA expert and healthcare attorney. Ensuring that the PrivaPlan Resource Kit materials and PrivaPlan services properly reflect the legal and regulatory framework of HIPAA is a continuous and on-going process at PrivaPlan Associates, Inc. However, please note that information provided in the PrivaPlan Resource Kit or as part of PrivaPlan services does not constitute, and is no substitute for, legal or other professional advice. Users should consult their own legal or other professional advisors for individualized guidance regarding the application of the law to their particular situations, and in connection with other compliance-related concerns.
12. Will the PrivaPlan Privacy and Security Resource Kit be updated to reflect changes in the regulations?
Yes. Prompt attention will be given to any regulatory changes or clarification material that is published by HHS. Also, the PrivaPlan Privacy and Security Resource Kit will be updated from time to time with material that reflects what PrivaPlan users have learned about more effective or efficient ways to achieve HIPAA compliance. This is why continued subscription to PrivaPlan updates is essential for all PrivaPlan users!
13. Are any of the PrivaPlan products available on a trial basis?
No. Due to the low price of the PrivaPlan products and the nature of the material, we are not able to offer a trial version to the public. If you have questions please email support@privaplan.com or call toll-free 1-877-218-7707.
14. What about state law preemption?
California Medical Association has teamed with PrivaPlan Associates, Inc. to produce a customized version of the PrivaPlan HIPAA Privacy and Security Compliance resource kit. If you are using the California customized version, then state law preemption issues have already been incorporated into the PrivaPlan materials. For all other states, contact your local state medical associations for more information on your state's preeption laws.
15. What if I have already completed a project plan for HIPAA privacy compliance using another source, but I need help with Security or with the National Provider Identifier (NPI) rule?
Our HIPAA Privacy and Security Compliance Resource Kit includes not only all of the materials needed to conduct a Privacy compliance program, but also a complete Security compliance program. In addition, we have now included a new HIPAA Auditing Tool that will assist you to determine if your Privacy compliance is complete. We also offer some free guidance on the TCS rule on this CD. We are also pleased to announce that we have a NPI ToolKit available for purchase to assist you with the NPI rule. The NPI ToolKit is available at a discount to all PrivaPlan Privacy and Security Resource Kit users.
16 What if I am only looking for help with the National Provider Identifier (NPI) rule?
PrivaPlan Associates, Inc. now offers a special version customized for the NPI rule which can be purchased as a stand-alone product or in conjunction with our Privacy and Security Compliance Resource Kit. Please visit our new Customized Versions page to learn more about the PrivaPlan NPI ToolKit on CD-ROM.
17. Why doesn’t PrivaPlan Associates, Inc. just sell sample HIPAA forms, such as the Notice of Privacy Practices, by themselves?
PrivaPlan Associates, Inc. does not sell our sample HIPAA forms by themselves because these forms alone would not be sufficient to prove HIPAA compliance. HIPAA requires that you not only have specific forms and documentation in place, such as the Notice of Privacy Practices, but also that you develop Policies and Procedures that are customized to your organization and implement them. We feel that it would be impossible to ascertain what is necessary for your organization without a complete understanding of the requirements and how they pertain to you. For that reason, PrivaPlan’s methodology provides you the education, organization, and sample documentation that is ready for your customization so that you can clearly understand what is required to prove HIPAA compliance and how you might best implement it.
18. Do you have a tool to help me audit my HIPAA compliance?
Yes, the PrivaPlan™ HIPAA Privacy and Security Compliance Resource Kit contains guidance on how to audit your organization’s HIPAA Privacy compliance and a Security Audit tool.
19. Is customer support free?
Yes, customer support is free for the first calendar year in which you purchased your CD. At the beginning of each calendar year, there is a small subscription fee that will allow you to continue to receive customer support, receive our email newsletters, and receive the PrivaPlan updates to stay compliant with changes in HIPAA law. For more information, please call toll-free 1-877-218-7707.